RETURNS, EXCHANGES & COMPLAINTS

This policy applies to purchases made through the YULIYA BABICH online store and is governed by applicable Polish and European Union consumer protection legislation.

1. RETURNS — RIGHT OF WITHDRAWAL

1. Customers who qualify as consumers have the right to withdraw from a distance sales contract within 14 calendar days of receiving their order, without providing any reason.

2. To exercise the right of withdrawal, the Customer must inform the Seller of their decision before the withdrawal period expires. The Customer may contact Customer Support by email or submit any other clear statement of withdrawal.

3. After notifying the Seller of their decision to withdraw, the Customer must return the products within 14 calendar days.

4. Customers are requested to return products in good condition, preferably with their original tags and packaging. Products may be tried on to establish their nature, characteristics and fit, as would be permitted in a physical store.

5. The Customer is responsible for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. This may include signs of wear, stains, perfume or cosmetic residues, or damage.

6. The absence of original packaging or removal of tags does not automatically exclude the statutory right of withdrawal.

7. The Customer bears the direct cost of returning products, unless the Seller expressly agrees otherwise.

8. The Seller will reimburse all payments received for the returned products, including the cost of the least expensive standard delivery method offered by the Seller where the entire order is withdrawn from.

9. Refunds will be processed within 14 calendar days of receiving the Customer's withdrawal notification. The Seller may withhold reimbursement until the returned products have been received or the Customer has provided evidence of having sent them back, whichever occurs first.

10. Refunds will be issued using the same payment method used for the original transaction, unless the Customer expressly agrees otherwise. No additional fees will be charged for the refund.

2. CUSTOM-MADE AND PERSONALISED PRODUCTS

1. The statutory right of withdrawal does not apply to products manufactured according to the Customer's individual specifications or clearly personalised for the Customer, where the applicable legal conditions for this exception are met.

2. This may include garments made to individual measurements, specially adjusted lengths or other unique modifications requested by the Customer.

3. Products manufactured after an order is placed, but offered in standard sizes and standard designs without individual customisation, are not automatically excluded from the statutory right of withdrawal.

4. Customers will be informed before purchasing if a particular product is excluded from the statutory right of withdrawal due to its individual specifications or personalisation.

5. These exceptions do not affect the Customer's statutory rights regarding defective products or products that do not conform to the sales contract.

3. EXCHANGES

1. In addition to statutory consumer rights, YULIYA BABICH offers voluntary exchanges requested within 14 calendar days of receiving the order.

2. Products submitted for voluntary exchange should be unused, clean, free from signs of wear or damage, and preferably have their original tags attached.

3. Exchanges may be requested for another size, colour or available product, subject to confirmation by Customer Support.

4. To request an exchange, the Customer should contact Customer Support and provide their order number and details of the requested replacement.

5. Once the exchange is approved, the Seller will provide a prepaid return shipping label or arrange another suitable return method at the Seller's expense.

6. Replacement products will be prepared and shipped according to the standard production and delivery conditions communicated to the Customer.

7. If the requested replacement product is unavailable, the Seller will offer an alternative solution, subject to the Customer's agreement.

8. Custom-made or personalised products may be excluded from voluntary exchanges unless otherwise agreed with the Seller.

9. This voluntary exchange policy does not limit or replace the Customer's statutory right of withdrawal or rights relating to non-conforming goods.

4. COMPLAINTS — DEFECTIVE OR NON-CONFORMING PRODUCTS

1. The Seller is responsible for the conformity of products with the sales contract in accordance with applicable Polish consumer protection legislation.

2. The Seller is generally liable for any lack of conformity that existed at the time of delivery and becomes apparent within two years of delivery, subject to applicable statutory provisions.

3. Customers may submit a complaint if a product is defective, damaged, does not match its description, or otherwise fails to conform to the sales contract.

4. Complaints may be submitted to Customer Support. Customers are encouraged to provide their order number, a description of the issue and, where possible, photographs to facilitate the complaint process.

5. An original receipt is not mandatory where the purchase can be established by other means.

6. In accordance with applicable law, the Customer may request repair or replacement of a non-conforming product.

7. Where the statutory conditions are met, the Customer may request a price reduction or withdraw from the contract and obtain a refund.

8. Repairs and replacements required under statutory consumer rights will be provided free of charge, including applicable shipping, transportation, labour and material costs.

9. The Seller will respond to consumer complaints within 14 calendar days of receiving them, in accordance with applicable Polish law.

10. Where a refund is due following a valid withdrawal from the contract because of non-conformity, it will be processed within the statutory deadline.

11. Where replacement is impossible due to limited product availability, the Customer retains all applicable statutory remedies, including repair, price reduction or withdrawal from the contract where legally permitted.

5. GENERAL PROVISIONS

1. Nothing in this policy excludes, restricts or overrides mandatory consumer rights granted under applicable Polish or European Union legislation.

2. Where mandatory consumer protection provisions applicable to a Customer provide greater protection, those provisions will prevail.

3. The Seller reserves the right to update this policy to reflect changes in legislation or operational procedures, without affecting rights acquired under previously concluded contracts.

4. Customers requiring assistance with returns, exchanges or complaints are welcome to contact YULIYA BABICH Customer Support.